‘Servicing24 Client’ app offering best AMC solutions

In today's technology-driven service environment, companies go beyond merely acquiring hardware; they engage in Annual Maintenance Contracts (AMCs) to ensure the uninterrupted operation of their devices. These contracts ensure that the organization's servers, storage, networking hardware, and other IT equipment are kept secure and functioning properly. The 'Servicing24 Client' app makes this AMC (Annual Maintenance Contract) service even more accessible. Users can enjoy round-the-clock assistance through this web-based and mobile app.

In most cases, the AMC services provided by original equipment manufacturers (OEMs) are rather costly and accompanied by specific terms. Consequently, components like SLA, response times, and hardware replacements are frequently constrained. It can also be quite problematic to obtain spare parts for old-model’s equipment, which may result in system outages. Moreover, if various brands are used within a single data center, OEMs generally prefer their own brands, leading to issues with coordination.
Additional challenges involve extra expenses, extended periods of inactivity, limited coverage (applying only to specific brands or models), prolonged wait times for replacement parts, setbacks in on-site assistance, insufficient support for older EOL/EOSL products, among others.

As a result, businesses are increasingly relying on third-party service providers to ensure the security and functionality of their servers, storage solutions, networking equipment, and other IT assets. Servicing24 offers a tailored and affordable third-party AMC service that delivers hardware maintenance while empowering customers to manage the entire system themselves.

As a result, they receive, real-time tracking of services, detailed service reports and monitoring of AMC status, easy requests for spare parts and management of tickets, a quick and user-friendly interface, and integrated AMC support for various brands and models of servers, storage solutions, and network devices.

Clients will additionally receive - EOL/EOSL services, customized support and replacement parts for the product, prompt on-site assistance according to SLO, comprehensive supports that includes part replacement, troubleshooting support, and firmware updates, round-the-clock helpdesk and tele-support services, service delivery by knowledgeable and experienced engineers, budget-friendly and environmentally sustainable tech solutions, among other benefits.

Additionally, Servicing24's app platform allows customers to effortlessly oversee and manage everything, from generating tickets to conducting all kinds of IT system updates, along with real-time tracking and monitoring, all from a single interface.

Commenting on the app-based service, Nasir Feroz, Chief Executive Officer (CEO) of Servicing24, remarked, "To streamline our service, we have developed a fully app-based solution. This implementation guarantees that service users will face no additional hardships. Client and user feedback is instrumental to us as we plan future updates for this app, and we are optimistic that they will take advantage of this solution."