Servicing24 working to strengthen Bangladesh’s IT Ecosystem

Bangladesh’s IT sector has experienced remarkable growth over the past three decades, yet persistent challenges such as infrastructure limitations, a skills gap, regulatory complexities, and underinvestment in research and development have hindered its full potential.

Recognizing these hurdles, Servicing24, a leading Third-Party Maintenance (TPM) service provider, is stepping in to strengthen the country’s IT ecosystem by delivering reliable, cost-effective, and future-ready enterprise solutions.

The company’s founder, Nasir Feroz, shared insights on the journey, stating: “The hardest decision in my career was establishing a TPM service in Bangladesh, particularly after the pandemic, when there was no precedent or research in this field. It required investing everything, working relentlessly, and navigating immense uncertainty. The journey was difficult but immensely rewarding. It taught me that resilience and determination are the true drivers of success. Most importantly, it showed me that with hard work and belief, groundbreaking ventures can thrive in Bangladesh.”

Bangladesh’s IT industry faces notable obstacles, including unreliable internet and power supply, a mismatch between academic training and industry needs, limited investment in innovation, and dependence on low-cost labor.

Despite government allocations of approximately Tk. 290 billion to the ICT sector over the past 15 years, the sector has not fully capitalized on these resources. According to Nasir Feroz, addressing these issues requires strengthening infrastructure, updating training programs, implementing transparent policies, and investing in innovation while closely monitoring government spending to ensure tangible benefits.

Nasir Feroz aims to address these challenges by providing reliable enterprise IT support, allowing organizations to focus on growth rather than downtime. The company emphasizes the importance of modernizing IT infrastructure in line with global standards, drawing lessons from leading IT ecosystems such as China and Vietnam, which benefit from widespread cloud adoption, a steady supply of skilled professionals, and strong government support. For Bangladesh, building stable digital infrastructure, aligning education with modern IT skills, and encouraging innovation through supportive policies are critical to achieving global competitiveness.

Nasir Feroz also highlights the growing threat of cyberattacks. Notable incidents, such as the 2016 Bangladesh Bank heist, which resulted in 81 million USD stolen through fraudulent SWIFT transactions, and the 2023 data breach exposing the personal information of over 50 million citizens, demonstrate the urgent need for robust IT infrastructure.

Servicing24’s role as a TPM is pivotal in ensuring secure, efficient, and resilient IT systems capable of combating cyber threats while promoting sustainable practices.
In today’s era, where digital transformation is central to business success, Servicing24 is proactively preparing enterprises for the future by launching AI and IoT-driven IT consultancy services. These solutions help organizations design effective digital transformation strategies, implement AI-based analytics and automation, integrate IoT for smarter server, storage, and network management, strengthen cybersecurity, and simplify hybrid and cloud infrastructure management. This ensures that businesses remain future-ready and operationally efficient.

Nasir Feroz also stresses the importance of sustainability. By improving IT efficiency and minimizing e-waste, Servicing24 not only boosts industrial growth but also contributes to environmental protection. Their services are designed to support a range of organizations, from startups to large corporates, ensuring cost-effective, reliable solutions while promoting safe and sustainable digital operations.

Looking ahead, Servicing24 envisions a Bangladesh where robust IT infrastructure enables innovation, enhances industrial growth, and empowers individuals and organizations to operate securely and efficiently. The company remains committed to driving the country’s digital transformation, fostering innovation, and creating a better future for the next generation.