Banglalink unveils AI chatbot for customer service

Banglalink has restated its position as a leader in digital innovation with its latest launch of an AI-powered customer experience chatbot.

The chat engine is now available on the MyBL Super App and RYZE app; this unique chatbot is set to redefine the customer experience by delivering instant solutions with a human-like conversational experience.

The GenAI engine, co-created by Google and Banglalink, leverages advanced natural language processing capabilities, enabling it to assist customers seamlessly in English, Bangla, and a hybrid of both languages.

Inspired by VEON's AI1440 strategy, which emphasizes the integration of Augmented Intelligence across all operations to enhance decision-making, customer engagement, and business efficiency, Banglalink is committed to bringing “AI for All” with the launch of its AI-powered app, RYZE.

This marks the first time an AI-based support tool has been introduced in Bangladesh’s telecom industry, prioritizing seamless user communication.

From balance inquiries to package purchases, the chatbot empowers users with prompt self-service options, enhancing the overall customer experience.

Launched recently, the chatbot is further streamlining cross-platform support across RYZE and MyBL SuperApp.